Return and replacement provisions: [customized products (with LOGO, embossed, washed labels and other customized products) will not be returned after delivery]
If the customer receives the goods after quality problems or belongs to our mistake to send the wrong goods, we will return for you free of charge (require to send ordinary express, return and change the postage is borne by us), if not our customer service contact direct return, can only return the money, postage is not responsible. Only 80% of the total payment is refunded!
Our definition of [quality problem] :
1. Affect the use, affect the appearance (such as holes, hardware off, etc.) are quality problems.
2. Bag shortage, fading, quantity, etc., are quality problems.
3. The zipper head of the bag or the inability to pull open is a quality problem, but the damage caused by the improper use of the zipper or the problem that can be handled by itself is not a quality problem.
4. Others (such as fine offset printing, chalk printing, wired head, small pinholes, and fine rust on metal parts) are not quality problems.
5. The bag cable head or stitching is not relatively neat, there are individual threads loose, the color of the real bag and the Internet have a certain color difference is not as good as imagined, which is not a quality problem.
6. The damage caused by overload load is not a quality problem.
7. Deformation and damage caused by the bag after high temperature, exposure to the sun or rain and high temperature dyeing are not quality problems.
8. Bag deformation and damage caused by force majeure (such as earthquake, robbery, traffic accidents, etc.) is not a quality problem.
9. Bag in the process of use (especially leather products) do not pay attention to maintenance caused by leather changes, cracking, etc., is not a quality problem.
10. The bag has a bad smell, because the bag shipments are large, we are new goods every day in time packaging, sometimes the oil edge is not dry, as long as the open a few days after the natural disappear, this is not a quality problem.
11. Zipper cotton inner material (due to bag color, different factory batches, zipper head, lining may be different) these are not quality problems.
12. Due to different batches of bags, there may be (color of lining pattern, different thickness of base material, different color of zipper cloth) these are not quality problems.
13. A large number of wholesale customers, according to the oral or written agreement with customer service, due to customer preferences, or other problems all return to the customer to bear the freight, due to the large amount of spot, we only return 30% of the goods at most.
